FAQ

General Shade Sail Questions

◄

What is a shade sail?

A shade sail is a tensioned fabric canopy designed to block UV rays and provide cool, comfortable shade. Tenshon uses premium HDPE fabric to manufacture shade sails of varying shapes and sizes.These modern shade solutions are perfect for patios, playgrounds, restaurants, swimming pools, and other outdoor areas where you want both function and style. Each sail is made in Phoenix, Arizona, and shipped worldwide.

Browse our shade sails

◄

Are shade sails waterproof?

Our sails are not fully waterproof, but they are water-resistant. Although the knit pattern in the HDPE membrane will allow some water to pass through, heated air is allowed to ventilate upwards and through the material, causing the shaded area to naturally cool off rather than trapping heat in the area. The tautness and sloping height variation designed in a shade sail will help mitigate how much may pass through. Otherwise, our shade sails are mold and mildew-resistant, relieving you of the concern of funky smells and unsightly discoloration. Want to see how our fabric performs in the rain?

See water resistance vs. permeability.

◄

Are shade sails fireproof?

Tenshon Shade Sails are not fireproof, but the HDPE fabric has a fairly low flammability index, meaning it resists ignition better than many outdoor materials. However, it will still melt or burn if exposed to flame or extreme heat, so sails should never be installed above grills, fire pits, heaters, or chimney exhausts. For projects needing enhanced fire performance, ask about other commercial-grade fabric lines with higher fire-retardant properties.

Understand fabric and heat safety.

◄

How much UV protection do shade sails provide?

All Tenshon shade fabrics are engineered to block both ultraviolet (UV) and infrared (IR) radiation, helping protect your skin while keeping outdoor spaces noticeably cooler. Depending on the fabric and color you choose, our sails can block up to 99% of harmful UV rays, making them one of the most effective shade solutions for both residential and commercial use.

See UV protection ratings.

Product Types & Customization

◄

What is a hip shade structure kit?

A hip shade structure is a pre-designed canopy supported by four-to-six columns and an elevated, framed peak, making it ideal for playgrounds, schools, and parks. These kits come in standard sizes with 8', 10', or 12' poles and include the same durable HDPE fabric we use in our sails. They provide maximum sun protection in a strong, ready-to-install package.

Shop hip shade structures

◄

Do I need a custom shade sail, or will a standard size work?

Our standard shade sail options are a cost-effective solution for smaller outdoor spaces. However, if your area has unique dimensions or design needs, custom sails may be the better choice. We can create nearly any size or shape to match your project’s requirements.

Compare standard vs. custom sails

◄

Can I modify a standard sail or pole?

Standard sails come exactly as listed on our product pages. If you need a different size, shape, or pole setup, that’s considered a custom project. For example, our standard poles are 7’ or 10’ tall with one tab per pole. Adding height, multiple tabs, or attaching more than one sail requires a custom-engineered solution.

Design & Planning

◄

How do I choose the right color, and does it affect UV protection?

Color plays a big role in both the look and performance of your shade sail. From a design standpoint, the right color can transform a basic structure into a stunning focal point. Functionally, color also impacts how much UV radiation is blocked, with some shades offering higher levels of protection than others. Explore our fabric options to see the UV ratings for each color and choose the one that best fits both your style and your sun-safety needs.

Learn more

◄

How do I measure my space for a shade sail?

Getting the measurements right is one of the most important steps in planning your shade sail. You’ll need to take two sets of measurements to ensure a proper fit, and accuracy is key to getting a sail that looks great and performs well. For step-by-step instructions on how to measure your space, click the link below.

Step-by-step measuring guide

◄

Where should I place my shade sail for maximum coverage?

The angle of the sun changes throughout the day and across seasons, so placement isn’t always obvious. Our videos explain shade theory and show how to position sails for the best coverage.

Watch coverage tips

◄

What size shade sail should I choose?

The right size depends on your space and application. Residential sails are typically smaller, while commercial projects may require very large sails (up to 95 feet on the longest side with premium fabric). Larger shade sails need more robust hardware to support larger loads. Our sales team can help identify which size is appropriate for your project.

Get in touch to learn more.

◄

Where should poles be installed?

Poles don’t always go at the corners of your space. Correct placement depends on sun angles, sail tension, and coverage goals. Our guide explains how to properly plan post locations.

Pole placement guide

◄

Can I attach a sail to an existing structure?

Many customers attach sails to walls, buildings, or existing posts, but it’s important to verify structural integrity first. Tenshon's engineering services will outline the details for new construction of foundations and poles, however those services are limited to only identifying the force loads when attaching a sail to an existing structure. Tenshon recommends having a structural engineer assess an existing structure's capacity to accept those new force loads.

Learn about engineering services

◄

What’s the difference between permanent and temporary shade sails?

All of our products are built to last, but you can choose hardware that makes removal easier. For example, pulleys allow you to take down a sail quickly if you live in an area with snow or hurricanes. If you want a seasonal setup, ask about temporary-friendly options.

Discover more here

Installation & Maintenance

◄

How do I install a shade sail or structure?

Most standard sails can be installed by handy homeowners with basic tools, while larger projects may require a contractor. We provide detailed videos, diagrams, and instructions for every product.

View installation resources

◄

What if I need help with installation?

Tenshon doesn’t perform installations directly, but we work with a network of authorized resellers and contractors. If you’re in an area we serve, we can connect you with local professionals who can handle installation. For larger commercial projects, we can also coordinate with your general contractor.

Get in touch with us to learn more

◄

How do I maintain my shade sail?

Routine cleaning with mild soap and water will keep the fabric looking great. We recommend removing sails in extreme wind or snow conditions to avoid damage. Depending on external factors, you should plan for your shade sail to last for approximately 5-to-7 years. However, with proper maintenance and care, many of our sails have lasted over 10 years.

Shade sail lifespan

Costs, Shipping & Logistics

◄

How much does a shade sail cost?

Prices for standard products are listed on each product page. Custom projects vary based on size, fabric type, and design. Shipping is calculated at checkout for standard products, while custom orders may require a quote. Providing a budget range helps our sales team recommend the best option for you.

Contact us to learn more about shade sail cost

◄

Do I need a permit for a shade structure?

In many municipalities, yes. Requirements vary depending on location and design. You may need a site plan and stamped engineering drawings for submission. Tenshon offers engineering services to support the permitting process. Be sure to consult with your local building development services' office to understand what documents you'll need for a building permit application, as well as anticipated time frames.

◄

How long will it take to get my order?

Estimated production time frames for your project depend on various factors, such as shade quantity, size, and seasonal demand. Our sales team would be happy to let you know what to expect for your order, upon request! Otherwise, if you have a specific time frame you want to achieve, we can offer expedited production options to guarantee a completion date.

Get in touch!

Fabric & Engineering

◄

What materials are shade sails made from?

We use high-density polyethylene (HDPE) fabric that is UV stabilized, mold-resistant, and designed to withstand years of sun exposure. The lock-stitch pattern prevents unraveling and allows breathability to reduce heat buildup. Some fabrics block up to 99% of UV rays.

◄

Do you provide engineering for projects?

Yes. Engineering is included in many projects, particularly when required for permits. We provide stamped engineering drawings for submission to municipalities, architects, and contractors. This ensures your project is both safe and code-compliant.

Learn about our engineering services

◄

How are shade sails manufactured?

We use advanced CAD software and precision equipment to cut and sew every sail. Our project managers keep you updated throughout production. Residential projects require a deposit to begin, while commercial projects often start after permits are secured.

Business & Partnerships

◄

Where does Tenshon sell products?

We ship worldwide from our facility in Phoenix, Arizona. Tenshon sails and structures are installed across the U.S. and internationally in locations such as Canada, The Bahamas, and more.

◄

What types of projects does Tenshon handle?

From small backyard patios to large commercial playgrounds, schools, resorts, and restaurants, we do it all. See our featured projects and customer feedback.

◄

How do I become a Tenshon reseller?

We partner with motivated businesses nationwide. As a dealer, you’ll receive product training, sales support, and qualified leads in your region.

Apply to become a reseller

◄

Why choose Tenshon?

With over a decade of experience, we’ve delivered thousands of shade solutions across the U.S. and worldwide. Our products are engineered for durability, designed for beauty, and backed by customer-first service. When you choose Tenshon, you’re choosing innovation, quality, and expertise that lasts.