I didn’t realize when I ordered there was a 10-15 day requirement to build my sail. I thought I was going to receive my shade in 2-3 days so I sent Tenshon an email and asked if there was anything they could do? I received two phone calls back letting me know they would try to make the delivery so I could have up for Memorial Day party. Sure enough I received my sail. Most impressive were the two phone calls where they made me feel like they really do care!!! Good Customer experience very impressed!!
— Jay, Los Angeles, CA
Good product. Came in on time.
— Tim, Normal, IL
Worked with my schedule on delivery.
— Lynda, Rancho Mirage, CA
— Trever, landesslandscapes.com, CO
— Bonny, Rancho Mirage, CA
— Daniel, East Otis, MA
Good Quality. Good customer service.
— Laura, Brooklyn, NY
This was my second time ordering: I've had several shades up for multiple years that still look and perform great! So when I had a friend ask me to help her order and put them up for her, I happily suggested she choose Tenshon...The colors were beautiful (the color sample book was definitely worth getting ahead of time) and my friend is thrilled now that they are installed.
— Kristin, Scottsdale, AZ
A real person answered my questions and the 12x12x17 went up in one hour by myself!
— Michael, Olean, NY
Thank you so much for your help and great customer service! We are super excited about these shade sails and I will be looking for other opportunities to integrate your shade sails in our parks and municipal buildings in the future.
— Toni, Town of Springdale, UT
— Tom, Las Cruces, NM
— Ryan, Indianapolis, IN
Good quality product ....delivered on time ..and great communication including email notifications of shipping and delivery times. ... I will order from Tenshon again.
— Jon, Tucson, AZ
After a misunderstanding with fabrication/ delivery time I called Seth Wilcock and he helped me kindly to receive my order in time . Very happy with the customer service. Thanks
— Francicco, Miami, FL
It is super high quality. It arrived very quickly. You are a wonderful company!
— Laura, Flagstaff, AZ
Shade sail looks good, price is good, but instead of 15 work days to manufacture it was more like 20.
— Richard, Pensacola, FL
Residential sail shades are not common in my area so I had many questions about the installation. All my questions were answered well and I felt very confident to tackle this project. Turned out so well I added a second sail to my project and am looking to add more for looks. Made an unbearably hot deck much cooler for summer enjoyment.
— Rob, Ithaca, MI