I didn’t realize when I ordered there was a 10-15 day requirement to build my sail. I thought I was going to receive my shade in 2-3 days so I sent Tenshon an email and asked if there was anything they could do? I received two phone calls back letting me know they would try to make the delivery so I could have up for Memorial Day party. Sure enough I received my sail. Most impressive were the two phone calls where they made me feel like they really do care!!! Good Customer experience very impressed!!
— Jay, Los Angeles, CA
Good product. Came in on time.
— Tim, Normal, IL
Worked with my schedule on delivery.
— Lynda, Rancho Mirage, CA
— Trever, landesslandscapes.com, CO
— Bonny, Rancho Mirage, CA
— Daniel, East Otis, MA
Good Quality. Good customer service.
— Laura, Brooklyn, NY
This was my second time ordering: I've had several shades up for multiple years that still look and perform great! So when I had a friend ask me to help her order and put them up for her, I happily suggested she choose Tenshon...The colors were beautiful (the color sample book was definitely worth getting ahead of time) and my friend is thrilled now that they are installed.
— Kristin, Scottsdale, AZ
A real person answered my questions and the 12x12x17 went up in one hour by myself!
— Michael, Olean, NY
Thank you so much for your help and great customer service! We are super excited about these shade sails and I will be looking for other opportunities to integrate your shade sails in our parks and municipal buildings in the future.
— Toni, Town of Springdale, UT
— Tom, Las Cruces, NM
— Ryan, Indianapolis, IN
Good quality product ....delivered on time ..and great communication including email notifications of shipping and delivery times. ... I will order from Tenshon again.
— Jon, Tucson, AZ
After a misunderstanding with fabrication/ delivery time I called Seth Wilcock and he helped me kindly to receive my order in time . Very happy with the customer service. Thanks
— Francicco, Miami, FL
It is super high quality. It arrived very quickly. You are a wonderful company!
— Laura, Flagstaff, AZ
Shade sail looks good, price is good, but instead of 15 work days to manufacture it was more like 20.
— Richard, Pensacola, FL
Residential sail shades are not common in my area so I had many questions about the installation. All my questions were answered well and I felt very confident to tackle this project. Turned out so well I added a second sail to my project and am looking to add more for looks. Made an unbearably hot deck much cooler for summer enjoyment.
— Rob, Ithaca, MI
Here at Tatum Ranch, we all love the sail shades. They keep the patio cool during the hot temperatures. We love the color of the shades. They are still in great shape for their age, we estimate about nine years. As far as I know, they have held their shape, no adjustments have been made with the connections.
— Kathy, Cave Creek, AZ