Question 1

What is a shade sail?

Accepted Answer

A shade sail is a tensioned fabric canopy designed to block UV rays and provide cool, comfortable shade. Tenshon uses premium HDPE fabric to manufacture shade sails of varying shapes and sizes. These modern shade solutions are perfect for patios, playgrounds, restaurants, swimming pools, and other outdoor areas where you want both function and style. Each sail is made in Phoenix, Arizona, and shipped worldwide.

Question 2

Are shade sails waterproof?

Accepted Answer

Our sails are not fully waterproof, but they are water-resistant. The HDPE membrane allows some water to pass through while ventilating heated air upward, naturally cooling the shaded area. They are also mold and mildew-resistant. Learn more at: /pages/water-resistance-vs-water-permeability.

Question 3

Are shade sails fireproof?

Accepted Answer

Tenshon Shade Sails are not fireproof, but the HDPE fabric has a low flammability index. It resists ignition better than many outdoor materials, but will melt or burn if exposed to flame or extreme heat. Sails should never be installed above grills, fire pits, heaters, or chimney exhausts. For higher fire performance, ask about commercial-grade fabric lines.

Question 4

How much UV protection do shade sails provide?

Accepted Answer

Tenshon shade fabrics block both ultraviolet (UV) and infrared (IR) radiation, helping protect your skin and keep outdoor spaces cooler. Depending on the fabric and color, sails can block up to 99% of harmful UV rays.

Question 5

What is a hip shade structure kit?

Accepted Answer

A hip shade structure is a pre-designed canopy supported by four-to-six columns and an elevated framed peak. Ideal for playgrounds, schools, and parks. Kits come with 8', 10', or 12' poles and durable HDPE fabric, providing maximum sun protection in a ready-to-install package.

Question 6

Do I need a custom shade sail, or will a standard size work?

Accepted Answer

Standard shade sails are cost-effective for smaller spaces. Custom sails are better for unique dimensions or designs. Tenshon can create nearly any size or shape to match your project requirements.

Question 7

Can I modify a standard sail or pole?

Accepted Answer

Standard sails and poles come as listed. Any size, shape, or pole modifications require a custom project. For example, adding height, multiple tabs, or attaching more than one sail requires a custom-engineered solution.

Question 8

How do I choose the right color, and does it affect UV protection?

Accepted Answer

Color affects both appearance and UV protection. Some colors block more UV radiation than others. Review Tenshon’s fabric options to see UV ratings and choose a color that matches your style and sun-safety needs.

Question 9

How do I measure my space for a shade sail?

Accepted Answer

Take two sets of measurements to ensure a proper fit. Accurate measurements are critical for a sail that looks great and performs well. Follow Tenshon’s step-by-step measuring guide: /pages/how-to-measure-your-area.

Question 10

Where should I place my shade sail for maximum coverage?

Accepted Answer

Placement depends on sun angles throughout the day and across seasons. Tenshon videos explain shade theory and positioning tips: /pages/maximum-shade-coverage-where-to-place-your-shade-sail.

Question 11

What size shade sail should I choose?

Accepted Answer

Size depends on space and application. Residential sails are smaller; commercial projects may require sails up to 95 feet. Larger sails need stronger hardware. Contact Tenshon sales for guidance: /pages/contact.

Question 12

Where should poles be installed?

Accepted Answer

Pole placement depends on sun angles, sail tension, and coverage goals. Tenshon’s guide explains planning post locations: /pages/pole-placement.

Question 13

Can I attach a sail to an existing structure?

Accepted Answer

Many attach sails to walls or posts, but ensure structural integrity. Tenshon provides engineering services to identify force loads, but a structural engineer should verify the existing structure can handle them: /pages/engineering.

Question 14

What’s the difference between permanent and temporary shade sails?

Accepted Answer

Permanent sails are built to last. Temporary sails use pulleys for easy removal during snow or hurricanes. Tenshon offers temporary-friendly hardware options: /pages/permanent-vs-temporary-shade.

Question 15

How do I install a shade sail or structure?

Accepted Answer

Standard sails can be installed by handy homeowners; larger projects may need a contractor. Tenshon provides videos, diagrams, and instructions: /pages/install.

Question 16

What if I need help with installation?

Accepted Answer

Tenshon doesn’t perform installations directly but connects customers with authorized resellers or contractors. For larger projects, coordination with your general contractor is possible: /pages/contact.

Question 17

How do I maintain my shade sail?

Accepted Answer

Clean regularly with mild soap and water. Remove sails in extreme wind or snow. Sails typically last 5–7 years, but with proper care can exceed 10 years: /pages/lifespan.

Question 18

How much does a shade sail cost?

Accepted Answer

Standard products have listed prices. Custom projects vary. Shipping calculated at checkout. Contact Tenshon to discuss budgets: /pages/contact.

Question 19

Do I need a permit for a shade structure?

Accepted Answer

Many municipalities require permits. Requirements vary. Tenshon offers engineering services to support permitting: /pages/engineering-services.

Question 20

How long will it take to get my order?

Accepted Answer

Production time varies by quantity, size, and season. Contact Tenshon for estimates or expedited production options: /pages/contact.

Question 21

What materials are shade sails made from?

Accepted Answer

Tenshon shade sails are made from premium HDPE fabric for durability, UV and IR protection, and long-lasting outdoor performance.

Question 22

Do you provide engineering for projects?

Accepted Answer

Yes. Tenshon provides stamped engineering drawings for submission to municipalities, architects, and contractors to ensure safety and code compliance: /pages/engineering.

Question 23

How are shade sails manufactured?

Accepted Answer

Advanced CAD software and precision equipment are used to cut and sew every sail. Residential projects require a deposit; commercial projects often start after permits are secured.

Question 24

Where does Tenshon sell products?

Accepted Answer

Tenshon ships worldwide from Phoenix, Arizona. Products are installed across the U.S. and internationally, including Canada and The Bahamas.

Question 25

What types of projects does Tenshon handle?

Accepted Answer

From small backyard patios to large commercial playgrounds, schools, resorts, and restaurants. See featured projects: /pages/featured-projects and customer feedback: /pages/shade-sail-customer-feedback.

Question 26

How do I become a Tenshon reseller?

Accepted Answer

Tenshon partners with motivated businesses nationwide. Dealers receive product training, sales support, and qualified leads. Apply here: /pages/resellers.

Question 27

Why choose Tenshon?

Accepted Answer

With over a decade of experience, Tenshon has delivered thousands of shade solutions across the U.S. and worldwide. Products are engineered for durability, designed for beauty, and backed by customer-first service.

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