Tenshon Warranty

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  • Lifetime Warranty on all Stainless Steel Hardware 
  • 25-Year Limited Warranty on Steel Frame
  • 10-Year Limited Warranty on Fabric
  • 1-Year Limited Warranty on Cables
  • 1-Year Limited Warranty on materials not covered above

Stainless Steel Hardware

  • Tenshon offers a Lifetime warranty on stainless steel hardware.

Steel Frame

  • Tenshon offers an exceptional 25-Year Limited Warranty specifically covering our robust steel frame. This warranty underlines our unwavering dedication to delivering products of unparalleled durability and strength. Crafted from high-quality materials and engineered for stability, our steel frames exemplify our commitment to longevity and customer satisfaction. Should the steel or parts need to be replaced under the warranty, Tenshon will manufacture and ship new replacement parts at no charge for the first ten years, thereafter pro-rated at 10% per annum over the last ten years. Workmanship is warranted for a period of five years. This steel warranty shall be void if damage to the steel is caused by the installer or from physical damage, damage by salt spray or sprinkler systems, contact with chemicals, chlorine, pollution, misuse, vandalism, or any act of God. 
  • Structures are warranted for winds up to 90 or 105 mph only if shade canopies have been removed as per the requirement set forth above in the fabric paragraph. Removal and re-installation must be performed by a qualified person or authorized dealer.

Fabric

  • Tenshon offers a comprehensive 10-Year Limited Warranty on both the hardware and workmanship of our shades. This warranty underscores our commitment to providing durable and top-quality products that stand the test of time. With meticulous craftsmanship and high-grade materials, our shades are built to withstand various weather conditions and maintain their functionality and aesthetic appeal. Your satisfaction and peace of mind are our priorities, and our extended warranty reflects the confidence we have in the longevity and performance of our shade sails. **** Should the fabric need to be replaced under the warranty, Tenshon will manufacture and ship new fabric at no charge for the first six years, thereafter pro-rated at 18% per annum over the last four years. **The colors red and yellow are warranted against significant fading for only two years. 
  • Fabric curtains, valences, or flat vertical panels are not covered under the warranty.
  • Fabric installed on a structure that is not engineered and built by Tenshon or its agents is warranted for only TWO years. 
  • This warranty shall be void if damage to or failure to the shade is caused by contact with chemicals, chlorine, bleaching agents, hydrocarbons or hydrocarbon containing solvents, misuse, vandalism, or any act of God, including but not limited to wind in excess of the wind limitations set forth below.

Tenshon Shade Warranty (continued)

  • Removal of the shade fabric is required if damaging winds are called for. Damage due to snow and/or ice accumulation is not covered by this warranty. Canopies should be removed during the “off-season.” 
  • These structures have been designed to eliminate any friction between the rafters and the fabric. The warranty will, therefore, be voided if any modification (temporary or permanent) is made to the rafter, cross pieces, or ridge beams, or if the fastening apparatus or canopy are not secured accordingly.

Cables and Other Items

  •  Tenshon offers a 1-year warranty on cables and materials not covered within this warranty.

General Conditions

  • Tenshon warrants that its product will be free from defects in materials and workmanship as well as maintain structural integrity for the periods listed below from the date of invoice and once Tenshon has been paid in full. This warranty is in effect only if the product has been assembled and installed strictly in accordance with the setup instructions provided by Tenshon, good construction practices, general maintenance and care is provided as per instructions in the customer packet and has been subjected only to normal use and exposure. Product should be maintained per the instructions given at time of delivery.
  • The warranty excludes abnormal conditions, contingent liability, cosmetic defects such as scratches, dents, marring, stripping, peeling, or fading; damage due to incorrect installation, vandalism, misuse, accident wear and tear from normal use; exposure to extreme weather, immersion in salt or chlorine water, damage due to sand, salt spray, or other abrasive and corrosive material; unauthorized repair or modification, abnormal use, or lack of maintenance. The warranty does not cover damages due to “acts of God” such as hail, flooding, lightning, tornadoes, sandstorms, shifts of terrain, earthquakes, mudslides, and windstorms.
  • Tenshon does not warrant the product for defects caused by erection, harsh site conditions, lack of maintenance, and/or other conditions beyond Tenshon’s control. Tenshon will not be held responsible for any materials that were not properly stored prior to installation. Tenshon reserves the right to void the limited warranty if it is not installed per the installation instructions and/or unauthorized modifications.
  • In the unlikely event of failure, Tenshon reserves the right to alter the design, color, or contributing factors to rectify the condition and help prevent any future reoccurrence(s). Tenshon has the option to repair or replace any defect in materials.
  • The warranty is void if any changes, modifications, additions, or attachments are made to the product without the written consent of the manufacturer.
  • No signs, objects, ornaments, fans, lights, fixtures, or decorations may be hung from the structure unless specifically designed and engineered by the manufacturer or has the manufacturer's written approval.
  • This Limited Warranty shall be null and void if the owner makes any alterations in design. This warranty is the only express warranty given by the company. No person has authority to change or add to these obligations and liabilities. The company reserves the right to determine whether the fault is caused by faulty workmanship, material, or the part that is defective.
  • Tenshon will repair or replace at its discretion any defective part(s) on an Ex-Works basis only. It is the responsibility of the customer to return the whole unit or the defective part(s) at their own cost back to Tenshon for inspection along with proof of the date of purchase. Tenshon will not be liable for any costs incurred by the customer as a result of replacing the defective part(s), including but not limited to the costs of site visits and the labor costs involved with the removal and reinstallation of the whole unit or the defective part(s). Furthermore, Tenshon will not be liable for any claimed compensation while the unit is not working or not present at the site whatsoever. This guarantee does not entitle the customer to a completely new product due to a defective component.